Aftermarket Insights

Are Field Service Parts Getting Smarter?
Wearables, 3D Printing and the Internet of Things

Booming technology advances like drones and driverless cars are already starting to impact businesses today. But when it comes to field service, manufacturers seriously need to consider adopting these new trends if they want to meet the needs of today’s hyper-demanding customers, while simultaneously driving their own revenue. The dawn of emerging tech — like wearable […]

field service parts

Automotive Aftermarket:
A Car Isn’t Just a Car Anymore

The global automotive aftermarket grew 4.7 percent in 2016 – which comes as no surprise given the emerging technology and e-commerce developments of the past year. With e-commerce opening direct avenues to consumers, manufacturers can now sell directly to end users through sites like Amazon and Alibaba. And with a shrinking number of physical parts shops […]

automotive aftermarket

Digitization Myths of After-Sales Service

In 2011, a study conducted by Oxford Economics showed that only 25% of industry executives believed that the manufacturing industry would be impacted by the digital transition during the coming five years. But after the close of 2016, it’s become increasingly clear that digitization is having a huge impact on performance across multiple industries, namely, […]

Look, No Hands! Drones, Driverless Cars and the Field Service Impact

Emerging tech advances like driverless cars, drones, wearable devices, 3D printing and the Internet of Things (IoT) are about to have a huge impact on how after-sales service, the service delivered after the initial sale of a product, is performed. And in a significant (and positive!) way. The main people affected by this tech boom […]

driverless cars

Want to Grow Dealership Profits?
Focus on Automotive Spare Parts Inventory Management

From the recession to the present, dealerships have depended heavily on service and parts departments to drive profitability. In 2014 alone, total parts sales amounted to $50.6B, with service and parts accounting for a whopping 11.4% of those total dealership sales dollars. But while many dealerships focus on new and used vehicle inventory optimization, aftermarket parts […]

What Does a Trump Presidency Mean for Manufacturers?

The political climate in the U.S. is shifting. With a Donald Trump presidency, this evolving climate brings both challenges and opportunities for manufacturers. With a proposed $1 trillion makeover of the national infrastructure—consisting of new or repaired roads, seaports, airports, sewer systems, schools, electric grids and more—manufacturers must be equipped to meet these new demands. […]

The Perfect Storm for Field Service Manufacturers

In the first few weeks of the new year, major news stories all over the world have centered around the current changes within the manufacturing economic landscape. With durable goods manufacturers at the forefront of these stories, it’s impossible not to consider the impact these changes will have on the field service industry as a […]

Field Service Manufacturers

What a Year for Syncron!
2016 Closes with 67% Increase of ACV

2016 ended with a bang for the Syncron family — an annual contract value (ACV) increase of 67% year-over-year to be exact. This growth comes at a perfect time for the after-sales service industry, for with new sales of durable goods seemingly plateauing worldwide throughout 2016, manufacturers are regularly turning to after-sales service to positively influence revenue, profits and […]

Don’t Fear the Amazon: How Price Management Can Be Your Most Valuable Weapon

If George R. R. Martin were writing the story of aftermarket auto parts business, brick-and-mortar retailers like Auto Zone, O’Reilly Auto Parts, Advance Auto Parts would be the respective Westeros, while online behemoth Amazon would be the ominous army of impending White Walkers. Well, folks – Winter is coming. Late last month, the inevitable happened […]

Service Parts Pricing Laggard or Leader: Which One Are You?

In business, as in life, you’re either improving or declining, growing or shrinking – there is no middle ground. In today’s ultra-competitive durable goods industry, you’re either evolving your business to compete faster and stronger while delivering a superior customer experience or you’re allowing it to stagnate and erode, a formula which is sure to […]